Legal & Privacy

🔒 Privacy Policy

Greatex Software Services ("Greatex", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at greatexservices.com or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

📋 Data We Collect

Information you provide directly

• Name, email address, phone number, and company name submitted via our contact form
• Project descriptions, requirements, and business information shared during discovery calls
• Communication records from emails, calls, and messages sent to our team
• Payment information processed through our secure payment partners (we do not store card details)

Information collected automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and clickstream data via analytics tools
• Cookie identifiers and similar tracking technologies (see Cookie Policy below)

Information from third parties

• Business contact information from LinkedIn and other professional networks where you connect with us
• Referral information from existing clients or partners

⚙️ How We Use Your Data

We will never sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

🔗 Data Sharing

We share personal data only in the following circumstances:

• Service providers: Trusted third parties who help us operate (e.g., email platforms, analytics, cloud hosting) — all bound by strict data processing agreements
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, with appropriate data protections in place
• With your consent: Any other sharing will only occur with your explicit permission

Our service providers include: Google Analytics, Vercel (hosting), and standard email service providers. All are GDPR-compliant and operate under data processing agreements.

⚖️ Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interest or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@greatexservices.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and enquiry data is retained for 3 years. Client project data is retained for the duration of the contract plus 5 years.

🛡️ Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest
• Access controls and role-based permissions for all internal systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices

In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware, as required by GDPR.

📄 Terms of Service

By engaging Greatex Software Services for any project or service, you agree to the following terms. These terms, along with any signed project agreement or statement of work, form the entire agreement between you and Greatex.

Services

Greatex will provide software development and related services as defined in a mutually agreed project agreement, statement of work, or service contract. Deliverables, timelines, and costs will be specified in each agreement.

Payment

Payment terms are specified in each individual project agreement. Standard terms are net-15 days from invoice date. Late payments may incur interest at 2% per month. Greatex reserves the right to suspend services for overdue accounts.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the agreement for a period of 3 years.

Warranties and liability

Greatex warrants that services will be performed in a professional manner. Our liability is limited to the total fees paid for the specific service giving rise to the claim in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

💡 Intellectual Property

Upon receipt of full payment for a project, Greatex assigns to the client all intellectual property rights in the custom deliverables produced specifically for that client under the relevant project agreement.

Greatex retains ownership of:

• Pre-existing tools, frameworks, libraries, and methodologies used in delivery
• General knowledge, skills, and know-how developed during the engagement
• Greatex's proprietary internal tooling and templates

Open-source components incorporated into deliverables will be disclosed and are subject to their respective open-source licences. The client is responsible for compliance with those licence terms.

⚠️ Limitation of Liability

To the maximum extent permitted by applicable law, Greatex Software Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption.

Our total cumulative liability arising from or related to any project will not exceed the total fees paid by the client to Greatex in the 12 months immediately preceding the claim.

These limitations apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise, even if Greatex has been advised of the possibility of such damages.

🍪 Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain preferences or actions.

Cookies we use

Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For Google Analytics, you can opt out using the Google Analytics Opt-out Browser Add-on.

✉️ Contact Us

For any privacy, legal, or data protection enquiries, please contact us at:

This policy was last reviewed and updated in April 2025. We may update this policy from time to time. Continued use of our website following any changes constitutes your acceptance of the revised policy.

Governing law: This policy and any disputes arising from it shall be governed by the laws of India.